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Shipping Policy

We do our best to supply each and every one of our customers with great, trusty and affordable pocket knives. To this end we have designed the following policy to provide you with all the necessary information regarding delivery, cancelation and return policies.

Shipping

For more details on shipments to international addresses, please contact our Customer Support Department. In most cases, we can ship worldwide, as long as the destination is not officially under any conflict.

In order for everything to go smoothly on both sides, please contact our Customer Support Department via e-mail at [email protected], via support number or simply submit a Contact Form, mentioning the products that you want to order, and also the destination address. One of our representatives will contact you within 48 hours, and will provide you with the full details of how to have your order delivered to your address of choice.

Our international customers are hereby notified that we may be unable to provide them with a tracking number for their order. International deliveries can take as little as 1 week and as much as 15-20 days to arrive at your location. During this time we may or may not have any way of informing you on the location of your package or its ETA. If your delivery has not arrived within 20 days, please contact our Customer Service. We will look up your package and provide you with details regarding its arrival within 48 hours.

Please note: shipping costs are not landed costs. Customers are responsible for any applicable duties, taxes or fees imposed by their country or postal carrier to get the package through Customs.

International customers are responsible for all applicable duties and taxes. Please check with your local customs office for detailed information. Customs, Import Duties (if any) and local taxes are assessed when the package arrives in your country. These additional fees are the responsibility of the recipient. IT IS OUR POLICY NOT TO LOWER VALUES OF GOODS SHIPPED.

If you or your country’s customs rejects your shipment, or your package is deemed as undeliverable by the shipping company for any reason, we will refund you for the refused items once they are returned to us in a re-saleable condition; however, you are responsible for your shipping charges plus any other fees that may apply. If additional fees do apply, they will be deducted from your refund. If you feel the error is due to a mistake on the part of the shipping company, you will have to speak with them directly about getting your fees refunded.

Please note: Sometimes products may be shipped separately. Regardless of the number of shipments necessary to complete your order, you will only pay a single shipping fee. We always process all orders that we can ship and take full responsibility for all extra shipments.

Cancelations

Should you want to cancel your order on pocketknifecentral.net, please email us at: [email protected]

All order changes or cancelations should be requested within 24 hours from the time of purchase. After this period has elapsed, your order goes into our processing system and is automatically transferred to out Fulfillment Department. At this stage it will be impossible to cancel your order.

Returns and Refunds

Please follow these steps if you want to return a product to pocketknifecentral.net:

  • you must contact us via [email protected] or simply use our Contact Form
  • our Customer Service Department will issue you a Return Authorization Number (RAN)
  • our Customer Service Department will provide you with full Shipping Instructions
  • all returns must be shipped Freight Pre-Paid. Freight will only be credited for our errors.
  • please contact us in due time (up to 5 business days from the date the product(s) were shipped to your address)

We offer our customers the possibility of returning their product(s) within 5 business days of receipt, guaranteeing a full refund (minus shipping and handling fees).

Shipping Errors

We apologize for any errors caused by us and will gladly take the product(s) back, as long as you make your claims for Shipping Errors within five (5) working days of delivery of goods. pocketknifecentral.net will be responsible for shipping and handling of returned items. We recommend using UPS or insured mail for returns as we cannot be responsible for stolen, lost or damaged packages.

Customer Ordering Errors:

We are always happy to take back any product(s) ordered in error and we assess a 15% restocking charge for this service. Returns must be in the original packing and factory sealed where applicable. If the product is not in re-sealable condition, it will be returned to you at your expense.

Defective Returns/Damaged Returns:

Defective and DOA products will be tested upon receipt. All defective returns must be shipped within 15 days of original invoice.

  • Interior Damage Only: If the exterior package/carton is intact and only the interior product is damaged, contact our Customer Service Departments for a Return Authorization Number.
  • Exterior Carton Damage by Carrier: If the exterior package is damaged, please refuse the shipment and mention this in writing to the courier. Once the product is returned, we will issue a re-order or refund (customer’s choice) and we will handle the claim with the courier company.

All returns are for REFUND ONLY. Replacement product must be ordered again as a new order with a new order number.

Credit will not be issued without the tracking number to show return was delivered back. Returns take some time to process and confirm that the reason chosen is correct; therefore, the original sum paid can take up to 20 business days from the date the item is delivered back to appear on your bank statement.